Our Virtual Policies & Etiquette

Please read this information carefully before booking classes. By booking a class or signing up for a virtual membership, you are confirming that you have read the information below and agree to be bound by them.

Disclaimer

Livestream classes are subject to change and/or cancel without notice. Teachers, rates, packages, memberships and/or products are subject to change without notice. Please always check the livestream schedule for our most current information. Prices may increase from time to time to reflect increases in cost, inflation, and benefits. Policies and Fees are subject to change without prior notification.

Purchase Policy

All purchases are final sale, non-refundable, and non-transferable, no exceptions. You may not share or transfer class credits to another person or account.

We will not share or sell your information to anyone without your permission. View our full privacy policy here.

Virtual Class Etiquette

Please join your virtual class on time. Your teacher needs to let you into the class from the Zoom waiting room. It is hard for your teacher to pay attention to the waiting room while also teaching class. If you are late to join class you may not be let into the class. Keep your microphone muted during class unless your teacher encourages you to unmute. Cameras can be on or off, there is no requirement.

Booking, Rescheduling, and Cancellation Policy

You must book 10 minutes before class starts. Please plan ahead!

You can cancel or reschedule your booked class up to 1 hour before the class starts. Your teachers put time and energy into preparing class for you. Of course we understand that life can happen fast, but please do your best not to cancel the day of if you can help it.

If you have any issues, questions, or concerns about your virtual experience, please email cityogaindy@gmail.com and share your experience. Or fill out this anonymous feedback form to share what is on your mind.